Terms of Service

Last updated 11 September 2026

These terms govern the virtual machine hosting and related services ("the Service") provided by Smeltworks ("we", "us"). By ordering or using the Service you agree to them. If you don't agree, don't use the Service.

1. The Service

We provide virtual machines (VMs) and, where agreed in writing, managed services, on hardware we own and operate. The resources of each plan (vCPU, memory, storage) are as listed on our website or in your quote. We may change the hardware a VM runs on, provided the resources you pay for are maintained.

2. Account and ordering

Orders are placed by email. You must give us an accurate contact email address and keep it current. You are responsible for everything done with your VM and for keeping your credentials secure. Tell us promptly if you believe your access has been compromised.

3. Payment

• Service is billed monthly in advance, in US dollars, by invoice.
• Invoices are due within 14 days. If an invoice is more than 14 days overdue we may suspend the VM; if more than 30 days overdue we may terminate it and delete its data after giving notice to your contact email.
• We may change prices with at least 30 days' notice by email. Changes apply from your next billing period.
• There are no contracts or minimum terms. You may cancel at any time by email; service ends at the end of the paid period and no partial-month refunds are given.

4. Acceptable use

You may not use the Service to:

• break any applicable law, or infringe anyone's intellectual property or privacy;
• send unsolicited bulk email, run phishing or fraud operations, or distribute malware;
• attack, scan, or gain unauthorised access to any system, including ours;
• run denial-of-service attacks or knowingly participate in botnets;
• host content that is illegal, or sexual content involving minors, in any form;
• mine cryptocurrency or run other workloads whose main purpose is to consume compute continuously at full load, unless agreed with us in writing;
• resell the Service without our written agreement.

If we receive a credible abuse complaint or detect abuse, we may suspend the VM immediately and will contact you. Repeated or serious abuse leads to termination without refund.

5. Your data

Data you store on your VM is yours. We do not access the contents of your VM except as needed to provide the Service (for example, to take backups, investigate a fault, or respond to an abuse complaint or lawful request), and we will tell you when we have done so unless we are legally prevented from doing that. On termination you may ask for a copy of your latest backup within 14 days, after which the VM and its backups are deleted.

6. Backups

We take nightly backups of every VM and store them separately from the host the VM runs on. We test our restore process. Backups are a safety net, not a guarantee: you remain responsible for keeping your own copies of anything you cannot afford to lose.

7. Availability

We design the Service with redundant connectivity, power, and monitoring, and we aim to keep it available continuously. We do not, however, offer a contractual uptime guarantee or service credits. Scheduled maintenance that requires downtime will be announced by email in advance where practical.

8. Support

Support is provided by email at [email protected]. We respond as quickly as we can, usually the same day, but do not guarantee response times unless agreed in writing.

9. Warranties and liability

The Service is provided "as is". To the fullest extent permitted by law, we exclude all warranties, express or implied, including fitness for a particular purpose. We are not liable for indirect, incidental, or consequential loss, including lost profits, lost data, or business interruption. Our total liability to you for any claim arising from the Service is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Termination

You may cancel at any time. We may suspend or terminate the Service for breach of these terms, for non-payment as described above, or, with at least 30 days' notice, if we stop offering the Service. Sections 5, 9, and 11 survive termination.

11. General

These terms are governed by the laws of the State of Georgia, United States, and disputes will be heard in its courts. If any part of these terms is found unenforceable, the rest still applies. We may update these terms; material changes will be emailed to you and take effect 30 days later. Continuing to use the Service after that means you accept the new terms.

Contact

Questions about these terms: [email protected].